<?xml version="1.0" encoding="UTF-8"?>
<dataroot xmlns:od="urn:schemas-microsoft-com:officedata">
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>305368</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>376462</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.11523</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6505</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>264522</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.459153</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3514651</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>54004</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30952</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>64</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>16886</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3524038</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.4791662</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16689</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16975</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.31517</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>245</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>243</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.18367</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5198</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5326</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.59669</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>249</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>249</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4068</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4175</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.43713</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>271035</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>343204</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.97198</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5807</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>246888</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.352079</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3814358</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70108</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>39730</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>133</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10740</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3534705</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3038443</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17206</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17574</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.906</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>279</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>271</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.13261</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4502</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4572</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>98.46894</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>224</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>224</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4749</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5022</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.56392</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>203287</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>241047</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.33501</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3804</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>164105</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.318028</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3595701</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38568</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18110</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>597</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11036</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3562185</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3098099</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15868</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16255</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.61919</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>257</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>247</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.10895</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5448</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5617</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.99128</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>183</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>183</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1560</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1760</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>88.63636</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>258460</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>336332</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>76.84669</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8436</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>232716</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.625019</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3534300</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43849</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13755</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>185</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>19092</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3520020</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.5423833</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14672</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>14927</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.29169</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>229</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>225</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.25327</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6632</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6987</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.91914</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>194</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>194</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>522</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>577</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.46794</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>276972</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>342070</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.96939</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6572</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>240618</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.7313</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3573261</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45821</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14191</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>90</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11189</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3518322</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3180209</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19421</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19675</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.70902</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>235</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>234</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.57447</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6293</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6520</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.5184</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>203</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>203</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>894</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>974</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.78645</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>259811</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>326740</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.51613</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7311</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>221669</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.298161</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3472448</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61655</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>38213</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>539</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8010</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3530792</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2268613</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17809</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18222</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.73351</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>314</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>310</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.72611</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4435</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4504</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>98.46803</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>207</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>207</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4083</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4341</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.05667</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>273099</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>349227</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.201</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8111</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>250438</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.238726</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3498888</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58244</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>38962</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2052</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8596</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3527465</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2436877</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17935</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18339</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.79704</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>317</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>310</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.7918</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4455</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4531</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>98.32266</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>250</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>250</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>7223</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7466</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.74525</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>301410</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>372030</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.01766</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7019</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>250685</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.799928</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3594408</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51141</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18490</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>601</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>26008</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3522645</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.7383088</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19040</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19258</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.868</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>198</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>191</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.46465</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5620</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5758</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.60333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>263</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>263</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>331</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>371</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.21833</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>300519</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>383126</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.43868</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7256</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>271529</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.672274</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3569676</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51452</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33210</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>537</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10508</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3525515</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2980557</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16438</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16781</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.95602</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>285</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>282</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.94736</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4921</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5022</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.98885</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>215</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>215</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6855</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7056</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.15136</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>241646</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>296357</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.53882</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4415</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>212713</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.075567</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3592020</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>46502</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23533</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>254</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11250</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3555815</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3163832</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20983</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21450</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.82285</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>384</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>374</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.39584</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6544</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6819</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.96715</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>189</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>189</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3311</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3853</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>85.93304</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>281223</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>375787</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>74.83575</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11710</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>274504</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.265876</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3577242</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>57205</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28172</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>457</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>14043</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3548540</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3957402</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>25246</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>25786</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.90584</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>432</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>419</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.99074</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6613</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6810</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.10719</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>201</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>201</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>8144</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>9008</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.40852</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2015</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>251971</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313757</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.30769</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6407</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>225778</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.837743</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3646447</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>72831</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>39606</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>77</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13154</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3539999</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.371582</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20039</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>20410</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.18227</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>266</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>260</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.74436</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4699</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4845</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.98659</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>197</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>197</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>5737</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6154</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.22392</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>293539</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>369547</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.43211</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6793</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>257107</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.642091</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3621782</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40206</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24903</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>77</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11903</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3573907</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3330529</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18539</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18758</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8325</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>169</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>165</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.63313</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5134</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5265</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.51187</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>607</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>607</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4264</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4374</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.48514</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>252696</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313341</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.64568</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5183</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>218515</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.37192</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3694536</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>62910</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43556</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>200</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>9900</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3584572</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2761836</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18240</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18606</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.03289</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>286</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>283</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.95105</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4562</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4667</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.75016</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>448</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>448</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3792</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4040</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.86139</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>233197</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271715</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.82412</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2978</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>182484</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.631924</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3624715</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40579</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20338</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>114</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12098</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3608253</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3352869</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15469</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15901</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.28319</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>342</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>332</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.07603</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5579</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5925</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.16034</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>357</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>357</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1438</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1676</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>85.79952</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>227405</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>272213</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.53936</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4113</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>184365</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.230901</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3498128</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45692</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19117</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6069</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11232</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3569988</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3146229</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18434</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18685</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.65668</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>200</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>191</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.5</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5131</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5318</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.48364</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>367</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>367</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>683</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>760</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.86842</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>245530</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>292547</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.9284</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4106</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>197924</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.074534</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3616867</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45346</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15320</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5335</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10020</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3566934</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2809135</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17398</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17723</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.16622</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>268</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>254</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.77612</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6499</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6717</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.7545</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>240</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>240</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1173</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1337</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.73373</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>263039</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>320496</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.07247</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7297</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>222372</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.281438</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3622780</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>73885</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36779</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>206</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8174</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3581037</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2282579</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16801</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17127</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.09657</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>267</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>264</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.8764</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4455</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4549</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.93361</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>396</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>396</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2146</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2359</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.97075</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>259253</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>314926</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.32188</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4506</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>219363</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.054129</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3895542</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>52815</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>35392</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3156</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8188</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3578470</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2288129</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19722</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>20155</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.85165</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>362</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>358</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.89503</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4812</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4940</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.40891</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>474</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>474</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3990</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4153</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.07513</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>220718</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>274793</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.32155</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5302</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>185264</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.861862</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3590503</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45308</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25236</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2402</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13725</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3571734</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3842672</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20749</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21003</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.79065</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>212</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>208</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.1132</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4616</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4716</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.87956</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>399</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>399</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>595</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>648</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.82098</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>270443</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>327198</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.65424</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4828</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>224764</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.148031</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3615618</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>55629</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27840</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1257</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>9306</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3576306</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2602126</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19068</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19399</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.29372</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>262</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>257</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.09161</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5250</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5437</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.5606</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>503</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>503</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6809</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7140</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>95.36414</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>269520</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>322869</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.47658</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4001</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>224565</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.781667</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3743421</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>49220</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26038</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>57</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>9906</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3602667</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.274963</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>23535</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>24019</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.98493</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>427</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>415</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.1897</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6405</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6634</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.54809</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>425</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>425</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3771</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4333</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.02977</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>285527</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>370383</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.08966</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8313</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>262999</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.160849</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3792096</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>53525</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31932</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>549</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10805</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3594962</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3005595</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>22127</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>22658</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.65646</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>475</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>461</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.05264</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4928</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5160</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.50388</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>452</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>452</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4323</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4920</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.86585</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2016</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>256262</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>315843</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.13588</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5480</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>220671</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.483335</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3652293</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>59592</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36273</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>943</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10540</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3589614</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2936249</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>20571</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21135</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.33144</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>375</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>365</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.33334</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4807</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4979</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.54549</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>445</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>447</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>99.55257</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3383</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3718</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.98978</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>222106</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271590</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.77989</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4744</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>204973</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.314451</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3527430</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>42561</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23282</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1036</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11513</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3623548</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3177273</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18234</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18539</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.35482</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>275</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>272</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.90909</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4199</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4291</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.85598</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>190</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>190</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3390</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3434</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.7187</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>238652</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>296695</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.43681</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4979</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>202372</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.460321</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3824798</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>91366</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31320</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>278</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10028</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3634503</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2759112</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18718</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19135</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.82075</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>394</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>389</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.73096</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4662</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4790</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.32777</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>180</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>180</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3848</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4053</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.94202</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>219618</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>258705</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.89129</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4087</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>172433</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.370196</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3617834</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>19909</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10571</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>43</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>15623</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3660434</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.4268073</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14169</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>14505</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.68356</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>328</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>320</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.56097</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6027</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6338</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.09309</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>161</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>161</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1237</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1362</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.82232</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>158903</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>199947</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.47256</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3917</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>155970</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.51138</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3568513</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>42632</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18699</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>72</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>17593</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3617406</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.486343</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17196</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17454</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.52183</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>231</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>229</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.1342</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4003</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4087</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.9447</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>191</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>191</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>361</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>387</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.28165</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>254989</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>304851</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.64381</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3897</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>197975</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.96843</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3718456</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58207</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19691</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>76</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13116</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3613315</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3629908</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17329</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17563</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.66766</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>210</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>206</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.09524</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5093</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5234</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.30608</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>323</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>323</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>541</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>589</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.85059</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>249575</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313005</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.73515</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5669</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>214257</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.645888</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3514720</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>74567</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33998</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>986</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8626</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3631581</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2375274</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17481</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17835</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.01514</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>335</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>328</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.91045</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4152</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4266</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.32771</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>174</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>174</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3479</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3611</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.34451</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>258745</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>311089</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.17395</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4943</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>214230</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.307333</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3710550</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51461</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33638</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>885</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8538</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3628729</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.235289</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18757</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19055</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.4361</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>264</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>255</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.59091</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4269</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4347</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>98.20566</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>165</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>165</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3939</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4089</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.33162</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257000</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>317877</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.84888</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5788</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>211639</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.734846</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3762923</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>50415</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23717</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3140</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>19492</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3621515</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.5382278</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>21330</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>21605</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.72715</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>255</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>250</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.03922</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4471</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4553</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>98.19899</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>223</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>223</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>421</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>446</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.39462</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257383</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>321379</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.08706</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5091</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>220611</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.307682</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3799381</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>47069</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27760</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>626</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>8615</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3625232</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.23764</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19565</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19906</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.28695</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>317</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>309</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.47634</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4922</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5026</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.93076</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>229</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>229</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4916</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5031</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.71417</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>250108</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299889</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.40019</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5258</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>205908</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.553568</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3768680</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>25540</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15121</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>134</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12557</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3654966</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.34356</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>23128</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>23747</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.39336</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>582</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>573</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.45361</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5834</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6000</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.23333</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>220</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>220</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3372</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3838</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.85826</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>249234</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313653</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.4617</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5297</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>218315</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.426311</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3688830</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>75554</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32369</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>94</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11856</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3646371</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3251452</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>23499</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>24043</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.73739</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>513</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>506</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.63548</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5568</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5721</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.32565</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>211</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>211</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>5144</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5549</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>92.70139</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2017</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257814</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>321051</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.30313</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5316</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>223759</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.37577</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3727335</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>82124</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22897</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>77</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11202</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3640042</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3077437</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19597</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.13747</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>337</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>332</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.51632</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4540</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4699</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.6163</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>182</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>182</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3565</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3819</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.34904</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>241745</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>302454</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.92786</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4914</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>195530</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.513169</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3694520</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>28915</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17843</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1328</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>28577</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3674743</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.7776598</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17616</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>17882</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.51247</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>245</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>244</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.59184</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4520</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4642</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.37183</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>159</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>159</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2025</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2062</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.20563</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>233600</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>288850</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.87243</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3915</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>186827</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.095521</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3754356</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>60436</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>49415</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>755</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12696</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3685322</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3445018</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18705</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19075</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.06029</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>335</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>334</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.70149</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4016</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4109</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.73668</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>153</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>153</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4612</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4776</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.56616</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>197810</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>237788</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.18755</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2616</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>153118</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.708486</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3727867</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>23551</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13688</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>134</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12619</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3708589</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3402642</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>13527</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>13824</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.85156</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>278</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>276</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.28058</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4584</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4741</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.68846</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>148</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>148</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>829</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>913</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.79956</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>222706</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>258748</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.07062</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2386</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>164030</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.454612</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3685174</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>35754</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10801</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5993</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>28953</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3667929</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.7893555</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14971</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15167</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.70772</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>183</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>180</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.36066</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4521</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4659</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.03799</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>179</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>179</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>342</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>376</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>90.95744</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>248111</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>306554</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.93549</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4054</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>194105</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.08856</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3694161</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>35560</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8837</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3343</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>20029</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3665187</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.546466</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16493</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16819</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.06171</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>303</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>298</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.34984</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5743</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5967</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.24602</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>212</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>212</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>720</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>785</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.71974</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>240384</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313023</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>76.79436</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4907</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>196976</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.491166</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3714300</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>41816</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33003</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>630</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10324</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3682185</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.280377</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>17715</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18092</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.91621</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>339</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>338</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.70502</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4224</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4325</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.66474</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>155</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>155</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4282</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4396</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.40673</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>254780</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>316883</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.40192</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4624</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>209283</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.209448</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3857982</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>41154</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30191</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1749</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>10509</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3679562</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.2856047</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18864</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19179</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.35758</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>286</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>285</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.65035</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4239</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4332</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.85319</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>167</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>167</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4692</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4828</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.1831</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>242672</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299212</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.1037</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4067</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>192318</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.114727</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3693368</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>30577</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17687</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1585</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>29497</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3671997</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.8032959</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18779</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18955</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.07149</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>151</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>149</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.6755</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4009</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4090</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>98.01956</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>187</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>187</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>442</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>470</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.04256</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>257385</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>313533</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.09184</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3653</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>204100</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.789809</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3763826</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>32093</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23219</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1573</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13322</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3676513</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3623542</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19404</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>19748</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.25805</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>311</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>307</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.71383</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4878</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5017</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.22942</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>153</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>153</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6725</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6808</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.78085</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>245965</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299625</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.09095</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3078</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>193416</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.591388</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3724570</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>29131</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15325</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>210</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>14508</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3703931</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.391692</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>22394</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>22864</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.94437</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>447</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>443</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.10515</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5563</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5737</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.96706</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>177</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>177</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2584</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2826</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.43666</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>252615</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>324742</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.78944</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5988</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>217332</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.755232</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3678987</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38884</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27925</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>196</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>13847</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3696456</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.374602</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>27070</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>27968</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.78918</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>843</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>839</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.52551</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5720</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5862</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.57762</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>202</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>202</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6729</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7282</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>92.40593</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2018</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>232938</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299131</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.87157</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5305</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>201183</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.636903</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3717798</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45145</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32700</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>128</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>14960</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3690262</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.4053913</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>19779</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>20236</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.74165</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>415</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>413</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.51807</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4486</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4617</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.16266</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>123</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>123</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4375</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4607</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.96419</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>227720</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>286859</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.38395</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4601</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>182212</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.525081</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3907712</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>31865</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28170</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>35808</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3717853</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.9631365</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15582</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15862</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.23477</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>94</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>94</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4214</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4313</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.70461</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>237</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>237</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>300</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>304</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.68421</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>256891</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>332505</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.25929</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5828</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>220865</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.638716</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3775326</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48655</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43059</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12566</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3727279</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.337136</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16403</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16644</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.55203</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>268</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>264</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.50746</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4253</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4352</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.72518</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>237</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>237</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4782</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4848</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.63861</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192226</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>244247</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.70148</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4303</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>151048</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.848763</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3763202</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>14747</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9968</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>49816</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3750140</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.328377</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>12110</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>12425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.46479</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>170</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>163</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.88235</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4507</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4701</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.87321</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>172</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>172</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>907</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>930</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.52688</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>196653</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>245257</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.18242</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4096</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>157069</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.607771</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>4090809</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>39536</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21146</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>33754</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3714170</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.9087899</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>12259</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>12389</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.95068</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>116</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>116</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5754</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6044</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.20185</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>314</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>314</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>561</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>569</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.59402</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>232403</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>283997</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.83291</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3095</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>176738</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.75118</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3752785</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>29902</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18566</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>15353</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3712125</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.4135906</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15517</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15650</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.15016</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>189</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>189</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5436</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5638</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.41717</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>175</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>175</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>982</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1006</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.61431</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>253764</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>330705</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>76.73425</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6158</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>213297</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.887054</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3363900</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43087</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36169</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>11261</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3724529</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.3023469</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>16068</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>16245</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.91043</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>261</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>259</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.23372</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4274</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4379</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.6022</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>294</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>294</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4019</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4061</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.96577</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>249341</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>309449</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.5758</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4758</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>206131</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.308241</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3748444</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>39450</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>34022</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>12036</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3722179</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.323359</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>15647</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15787</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.1132</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>175</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>173</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.85714</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4009</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4143</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.76563</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>210</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>210</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3830</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3880</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.71134</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>231276</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>298723</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.42155</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5839</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>195523</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.986349</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3998013</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>29910</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18374</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>44392</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3717014</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.194292</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14880</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>15104</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.51695</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>83</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.80952</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4867</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4983</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.67209</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>257</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>257</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>559</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>564</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.11347</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>247727</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>321043</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.16319</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5683</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>210517</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.699544</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3722105</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38523</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28870</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>17812</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3720914</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.4786996</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18128</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18380</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.62894</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>191</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>187</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.90576</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4607</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4726</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.48202</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>204</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>204</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>7719</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7752</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.5743</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>259192</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>317003</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.76327</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4179</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>207618</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.012831</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3436760</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>23873</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17131</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>33814</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3745659</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.9027517</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18571</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18964</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.92765</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>391</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>370</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.62916</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5970</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6255</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.44364</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>241</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>241</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3126</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3238</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.54108</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>251562</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>320873</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.39924</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5244</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>206508</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.539369</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3763933</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43569</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27840</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>23315</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3736932</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.6239075</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>22465</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>22938</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.93792</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>494</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>466</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.33199</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5654</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5890</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.99321</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>193</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>193</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6122</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6357</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.30329</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2019</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>234440</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>297662</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.76048</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4639</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>199102</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.329962</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3677862</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>46269</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>39883</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>16795</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3731051</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.4501413</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>18237</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>18472</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.72781</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>273</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>260</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.2381</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4343</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4452</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.55166</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>223</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>224</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>99.55357</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4677</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4784</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.76337</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>157373</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>192346</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.81767</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5788</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>114418</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.058645</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3768782</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>27827</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21840</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>163450</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3759173</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.348031</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3766</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3804</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.00105</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>59</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>3323</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>3417</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.24905</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>230</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>230</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>65</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>67</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.01492</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>169393</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>275884</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>61.40008</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>19382</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>159269</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>12.16935</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3766511</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>31648</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26015</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>203850</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3768698</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.40903</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>9974</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>10101</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.7427</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>203</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>202</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.50739</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4932</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5096</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.78179</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>122</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>122</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>47</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>48</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.91666</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>176598</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>228804</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.18309</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5826</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>138297</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.212673</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3728818</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>37072</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27024</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>160595</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3784912</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.243032</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>9924</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>10031</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.9333</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>196</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>185</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.38776</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4840</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4982</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.14974</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>75</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>75</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>268</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>273</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.1685</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>213378</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>270585</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.85803</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4387</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>166802</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.630064</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3751525</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>25766</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18144</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>91374</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3757105</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.432032</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>10996</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>11108</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.99171</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>189</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>186</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.4127</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4031</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4217</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.58928</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>146</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>146</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>439</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>443</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.09707</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>221754</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>281267</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>78.8411</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4525</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>168151</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.691034</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3812891</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>30733</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20699</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>57016</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3754189</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.51873</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>13305</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>13425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.10615</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>234</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>229</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.86325</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4874</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5093</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.69998</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>223</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>223</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>562</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>575</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.73913</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>171791</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>243629</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>70.51336</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9777</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>150920</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.478267</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3751044</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>36987</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31747</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>207669</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3767138</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.512647</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>9717</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>9825</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.90076</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>179</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>175</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.76537</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4755</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4879</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.4585</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>172</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>172</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>47</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>49</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>95.91837</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>177965</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>213213</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.46818</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4789</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>131197</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.650236</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3764222</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48712</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43043</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>185314</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3764452</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.922735</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>7036</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>7157</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.30935</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>212</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>210</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.0566</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4991</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5147</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.96911</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>200</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>201</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>99.50249</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>53</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>55</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.36364</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>195392</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>241523</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.89996</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7599</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>145096</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.237222</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3764904</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>33102</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22660</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>178089</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3758674</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.738081</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>8271</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>8430</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.11388</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>220</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>217</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.63636</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>3874</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4018</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.41613</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>296</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>296</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>300</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>304</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.68421</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>179823</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>213299</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.3056</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4453</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>133754</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.329246</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3771618</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>39807</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33957</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>151749</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3762322</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.033387</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4250</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4287</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.13692</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>83</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.80952</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4801</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4940</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.18623</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>287</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>287</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>56</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>60</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.33334</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>200041</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>282688</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>70.76388</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9930</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>164853</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.023548</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3809545</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>30871</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23576</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>157944</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3781736</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.176495</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>13282</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>13442</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.8097</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>313</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>302</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.48563</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5235</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5401</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.9265</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>106</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>106</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1268</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1272</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.68553</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>202124</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>289408</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>69.8405</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11628</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>174634</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.658497</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3805405</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40431</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>29842</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>201209</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3777940</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.325892</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>14443</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>14613</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.83665</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>407</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>384</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.34889</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6046</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6247</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.78246</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>79</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>79</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>681</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>684</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.5614</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2020</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>190803</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>268775</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>70.98986</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9472</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>163476</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.794123</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3829052</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>44568</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36256</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>210965</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3772481</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>5.592208</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>12803</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>12975</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.67438</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>330</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>322</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.57576</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5204</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5392</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.51335</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>132</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>132</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>103</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>103</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>178109</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>256173</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>69.52684</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12116</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>152611</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>7.939139</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3827048</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>23845</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>29665</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>163269</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3803250</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.292881</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5655</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5902</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.81498</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>86</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>85</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.83721</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4241</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4335</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.8316</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>35</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>36</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.22222</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>252044</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>351924</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.61887</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>17053</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>141748</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>12.03051</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3797435</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48726</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22768</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>185917</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3829382</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.855013</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2540</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2693</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.3186</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>136</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>131</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.32353</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5076</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5389</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.19187</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>17</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>19</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.47369</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>138050</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>268664</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>51.38388</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>38113</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148380</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>25.68608</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3842719</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>77759</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>48186</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>237544</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3848326</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.172658</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2484</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2808</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>88.46154</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>207</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>201</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.10145</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5661</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6012</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.16167</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>573</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>598</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>95.8194</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192847</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>250236</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.06605</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5873</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>142299</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.127225</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3812935</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>38666</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27545</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>144713</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3797799</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.810444</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4621</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4717</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.96481</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>62</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>61</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.3871</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4509</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4619</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.61853</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>86</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>91</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>94.50549</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>198563</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>275958</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.95406</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10135</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>157263</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.444618</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3812354</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>40451</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30897</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>149094</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3793950</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.929783</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4267</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4346</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.18224</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>37</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>36</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.29729</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4334</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4466</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.04433</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>114</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>117</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.4359</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>242498</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>379354</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>63.92393</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>41657</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>169931</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>24.51407</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3880470</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>111876</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23535</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>167077</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3824190</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.368951</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2004</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2124</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.35028</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>107</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>103</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.26168</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4530</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4684</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.71221</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>17</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>19</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>89.47369</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>180983</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>289307</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>62.55742</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>32562</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>174661</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>18.64297</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3829984</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>49899</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>43317</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>146091</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3807372</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.837056</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4556</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4757</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.77465</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>101</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>99</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.0198</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4143</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4262</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.20789</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>5</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>5</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>22</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>22</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>227309</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>281746</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.6787</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5482</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>165726</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.30787</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3805571</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>35903</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27537</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>168933</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3800582</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.444924</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>6323</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>6500</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.27692</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>58</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.30508</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4324</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4442</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.34354</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>62</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>63</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.4127</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>169450</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>254034</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>66.70367</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15148</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>149472</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>10.13434</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3829399</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>37889</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32592</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>152943</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3803480</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.021133</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5543</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5814</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.33884</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>91</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>90</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.9011</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4793</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4956</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.71106</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>6</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>6</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>23</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>23</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>168935</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>333919</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>50.59161</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>50373</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>186776</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>26.96974</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3875411</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>82844</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>56979</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>251715</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3844005</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.548248</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4068</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4570</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>89.01532</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>348</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>339</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.4138</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6744</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>7315</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.19412</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1372</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1462</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.84405</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>175423</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>330994</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>52.99884</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>43714</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>178053</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>24.55112</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3726025</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43545</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23508</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>270436</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3837484</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.047222</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3816</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4286</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>89.03407</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>345</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>333</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.52174</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6215</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6678</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.06679</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2961</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3035</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.56178</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2021</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>194825</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>337022</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>57.8078</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>37250</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>161921</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>23.00504</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3733822</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>43924</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18329</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>253068</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3832609</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.603022</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3076</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3304</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.09927</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>204</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>193</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>94.60784</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5685</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6112</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.01374</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1850</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1872</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.82478</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>165524</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>302319</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>54.75144</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>32664</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>161345</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>20.24482</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3857052</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48775</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20399</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>282900</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3862735</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.323826</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2213</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2282</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.97633</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>66</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>60</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>90.90909</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5087</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5329</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.45881</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>44</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>44</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>258684</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>317831</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>81.39043</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4058</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>174079</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.331125</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3860503</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>54686</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32428</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>85834</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3874809</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.21518</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3079</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3219</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.65083</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>123</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>117</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.12195</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5081</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5340</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.14981</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1636</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1647</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.33212</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>277826</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>281025</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.86166</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>427</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>155411</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.2747553</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3858599</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>65200</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33950</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>46060</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3892705</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.183239</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2447</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2525</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.91089</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>69</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>66</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.65218</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5938</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6401</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.76675</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>6</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>6</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>503</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>539</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>93.32096</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>157551</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>294835</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>53.43701</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>34858</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>167002</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>20.8728</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3826619</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>82498</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>37208</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>322767</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3855304</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.372025</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1711</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>1801</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.00278</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>77</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>91.66666</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5397</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5698</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.71745</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>102</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>116</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>87.93104</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>204465</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>286916</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.26302</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16408</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>156130</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>10.50919</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3825798</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>83948</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>42915</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>269595</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3852254</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>6.99837</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1856</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>1986</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.45418</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>122</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>118</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.72131</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6780</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>7532</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90.01593</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>238</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>260</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>91.53846</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192559</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271123</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>71.02274</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8338</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>146828</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.678753</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3849671</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45458</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28367</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>91365</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3871755</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.359783</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2613</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2714</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.27856</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>90</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>89</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.88889</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4495</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4748</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.67144</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1316</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1326</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.24585</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>202121</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>302649</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>66.78397</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8627</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>160959</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.35975</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3830724</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>96589</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>42575</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>98078</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3869012</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.534962</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2882</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2998</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.13075</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>98</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>90</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>91.83673</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5088</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5275</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.45498</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1572</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1573</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.93642</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>198216</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>335441</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>59.09117</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25770</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>183658</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>14.03152</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3841133</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69070</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28644</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>347351</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3859120</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>9.000783</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2075</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2148</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.60149</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>70</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>65</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>92.85714</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5364</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5613</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.56387</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>75</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>76</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>79</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>96.20253</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>234174</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>300521</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.92268</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6539</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>157505</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.151614</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3857763</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>45653</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>21715</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>187842</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3866109</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>4.858684</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2695</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2824</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.43201</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>116</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>108</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>93.10345</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6302</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6696</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.11589</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>264</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>267</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.8764</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>301864</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>309662</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.48177</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>560</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>178484</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.3137536</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3835540</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>60616</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36050</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>44432</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3888916</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.142529</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3860</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4050</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.30864</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>151</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>139</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>92.05298</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6772</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>7179</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.33069</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>50</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1841</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1888</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.51059</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>291131</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>306284</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>95.05263</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>804</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>176877</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.4545532</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3854035</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58260</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33982</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>57689</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3883537</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.485476</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4308</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4615</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.34778</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>277</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>265</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.66787</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7748</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8274</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.64274</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2216</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2267</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.75033</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2022</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>261065</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>306531</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.16757</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2528</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>177730</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.422382</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3843143</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>50735</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32013</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>72168</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3878489</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.860725</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3772</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3982</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.72626</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>198</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>179</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>90.40404</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6018</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6359</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.63752</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1646</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1668</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.68105</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>282258</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>295251</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>95.59933</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>734</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>152146</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.4824314</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3907309</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>56200</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19702</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>66268</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3902609</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.698044</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2726</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2822</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.59816</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>88</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>88</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5925</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6175</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.95142</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>93</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>94</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.93617</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>244636</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>275473</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.8058</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1726</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148689</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.160812</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3950936</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>53332</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36412</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>34873</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3910830</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.8917033</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3966</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4127</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.09886</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>130</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>128</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.46154</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5801</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6023</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.31413</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1386</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1395</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.35484</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>192641</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>222431</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.60709</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2019</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>114244</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.76727</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3932501</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51007</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17845</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>38903</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3919099</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.9926516</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2380</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2476</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.12278</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>77</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>76</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.7013</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5162</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5433</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.01196</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>493</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>502</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.20717</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>280742</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>316505</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.70065</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2588</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>170553</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.517417</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3913078</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>71117</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25798</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>91495</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3898223</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.347095</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2030</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2100</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.66666</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>57</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>56</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.24561</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5415</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5842</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.69086</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>190</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>193</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.44559</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>340276</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>392836</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.62037</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3773</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>219239</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.720953</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3879098</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>77071</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33562</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>58357</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3895714</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.49798</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2402</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2468</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.32577</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>57</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.61017</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6423</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6870</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.49345</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>200</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>201</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.50249</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>236320</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>257044</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.93757</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1057</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>135151</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.7820882</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3921842</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>48178</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>34960</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>31565</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3908952</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.8075054</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3396</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3533</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.12228</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>117</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>115</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.2906</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5405</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5594</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.62138</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1322</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1327</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.62321</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>255923</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>273720</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.4981</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1182</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148159</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.7977915</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3902343</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61208</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>33110</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>34113</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3906620</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.8732101</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3167</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3275</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.70229</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>91</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>89</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.8022</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5663</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5893</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.09706</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1750</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1756</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.65832</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>347816</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>395856</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.86427</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3785</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>200181</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.890789</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3906298</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>55421</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19838</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>101747</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3900498</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.608564</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2287</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2368</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.57939</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>65</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>63</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.92308</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5465</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5747</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.09309</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>194</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>195</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.48718</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>288028</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>304222</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>94.67691</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1175</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>163428</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.7189711</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3919164</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>65522</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28185</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>45364</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3904701</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.161779</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3412</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3539</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.41142</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>106</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>103</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.16982</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6567</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6889</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.32588</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1410</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1422</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.15612</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>238896</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>283306</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.32437</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3274</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>151040</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.167638</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3939028</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>59560</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25998</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>36962</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3917430</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.9435267</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4295</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4523</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>94.9591</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>179</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>172</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.08939</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6384</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6706</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.19833</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2027</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2048</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.97461</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>244566</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>290761</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.11238</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3312</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>154920</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.137878</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3931990</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>66585</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27090</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>39770</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3914871</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.01587</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5316</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5509</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.49664</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>164</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>159</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.95122</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6646</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6945</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.69475</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2485</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2505</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.2016</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2023</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>235256</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>252970</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.99759</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>1102</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>134000</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.8223881</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3936163</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69805</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28989</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>40191</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3912655</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.027205</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4057</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4218</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.18302</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>123</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>122</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99.18699</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5771</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6002</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.15128</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1221</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1230</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.2683</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>246871</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>294232</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.90352</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3361</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>150781</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.229061</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3963688</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>93686</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>16589</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>36308</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3947578</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.9197538</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2665</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2753</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.80349</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>72</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>71</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.61111</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5403</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5607</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.36169</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>207</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>209</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.04306</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>222467</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>255341</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.12545</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2199</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>132720</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.656872</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3995387</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>72257</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31521</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>37509</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3957551</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.9477831</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3431</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3507</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.83291</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>65</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>65</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5172</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5377</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.18746</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2059</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2079</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.038</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>372993</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>424807</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.80293</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7498</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>141396</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.302837</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3959357</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>64312</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14739</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>30615</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3971100</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.7709451</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2692</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2727</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.71654</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>24</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>23</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>95.83334</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6180</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6550</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.35114</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1127</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1142</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.68652</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>223061</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>269041</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.90967</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3167</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>134687</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.351378</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3946411</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>66562</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15640</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>51575</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3942855</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.308062</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2141</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2210</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.87783</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>59</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>57</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>96.61017</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4901</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5087</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.34362</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>250</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>256</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.65625</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>239566</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>299838</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>79.89848</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4453</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>156842</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.839163</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3937633</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>65224</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15129</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>50495</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3920081</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.288111</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>2428</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>2508</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.8102</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>68</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>66</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.05882</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6430</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6761</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.10427</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>0</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>440</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>449</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>97.99554</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>241167</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>283454</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.08153</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3146</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>148103</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.124197</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3960553</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>95256</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>28903</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>29523</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3955551</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.7463688</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3621</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3704</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.75918</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>69</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>69</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5524</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5709</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.75951</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1756</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1764</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.54649</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>229820</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>261209</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.98318</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2089</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>131032</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.594267</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3964169</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>185594</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>31214</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>27185</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3953162</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.6876774</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3320</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3437</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.59587</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>97</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>96</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.96907</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5156</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5317</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.97198</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2389</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2400</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.54166</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>229362</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>271612</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.44473</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2854</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>132399</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.155605</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3943333</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58156</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>17575</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>49312</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3945357</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.249874</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>1837</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>1873</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.07795</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>23</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>23</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>4024</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>4178</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.31403</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>196</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>199</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>98.49246</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>256730</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>298164</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.10362</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2555</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>150787</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.694443</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3963688</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>147844</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22151</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>27776</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3950875</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.7030342</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3361</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3473</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.77512</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>84</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>82</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>97.61905</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6034</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>6274</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.17469</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1541</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1542</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.93515</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>264489</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>319120</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.88074</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7236</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>138599</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.220817</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3953797</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>51592</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>16409</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>29022</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3967963</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.731408</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>4485</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>4603</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.43645</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>100</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>99</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>99</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5676</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5935</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.63605</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2600</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2623</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.12314</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>226053</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>266673</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>84.76786</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>3680</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>143269</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.568595</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3975250</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>66200</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24618</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>34362</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3964308</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.8667843</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>5736</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>5898</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.2533</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>141</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>139</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.58156</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>6755</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>7040</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.95171</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2771</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2791</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.28341</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>Enbridge Gas Inc.</Current_Company_Name>
<Historical_Company_Name>Enbridge Gas Inc.</Historical_Company_Name>
<Year>2024</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>218663</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>245388</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.10909</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2188</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>123517</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.771416</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>3971245</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>58389</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23529</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>41628</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>3960552</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.051066</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>3915</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>3990</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.1203</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>56</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>55</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>98.21429</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5454</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5665</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.27538</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2006</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2025</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>99.06173</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>963</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>982</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.06517</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>19</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>982</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.934827</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8303</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8249</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>379</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>379</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>14</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1183</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1204</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.25581</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>21</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1204</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.744186</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8282</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>114</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>60</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>54</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8239</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>478</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>479</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.79123</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.33334</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1129</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1144</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.68881</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1144</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.311189</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8240</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8179</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>361</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>363</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.44904</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>87.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>814</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>826</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.54722</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>826</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.452785</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8280</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8232</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>401</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>403</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.50372</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>91.66666</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>924</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>933</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.03537</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>933</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.9646302</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8271</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8225</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>424</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.76471</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>846</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>856</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.83178</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>856</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.168224</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8306</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>23</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8248</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.212415E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>357</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>360</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.16666</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>23</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.65218</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>861</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>880</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.84091</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>19</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>880</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.159091</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8310</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8260</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>440</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>442</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.54751</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>21</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>21</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>931</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>943</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.72746</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>943</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.272534</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8283</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>68</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>11</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>3</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8235</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.642987E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>424</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>428</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.06542</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>75</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>13</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>14</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.85714</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>833</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>845</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.57988</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>845</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.420118</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8303</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>19</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8257</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.211094E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>308</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>310</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.35484</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>18</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.44444</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>900</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>916</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.25327</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>916</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.746725</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8180</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8126</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>410</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>411</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.75669</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>5</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>5</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>17</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.11765</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>7</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1129</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1144</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.68881</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1144</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.311189</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8092</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8050</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>379</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>382</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.21466</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>83.33334</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2015</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>760</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>767</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.08736</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>767</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.9126467</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8306</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>7</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8250</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.212121E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>425</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>425</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>14</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>710</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>717</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.02371</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>717</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.9762901</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8546</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8484</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>160</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>162</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.76543</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>14</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>50</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>561</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>572</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.07692</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>572</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.923077</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8558</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>22</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8501</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>153</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>155</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.70968</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>87.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>505</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>511</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.82583</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>511</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.174168</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8491</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8426</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>233</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.57082</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>10</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>537</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>548</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.9927</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>548</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.007299</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8497</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8457</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.182452E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>224</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>225</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.55556</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>608</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>632</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.20253</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>24</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>632</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.797468</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8510</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>18</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8455</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.182732E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>219</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>221</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.09502</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>5</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>5</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>551</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>558</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.74552</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>558</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.25448</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8561</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>25</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8495</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>124</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>125</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.2</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>679</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>688</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.69186</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>688</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.30814</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8540</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>27</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8487</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>228</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>229</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.56332</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>91.66666</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>601</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>611</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.36334</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>611</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.636661</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8508</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8469</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.180777E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>276</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>278</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.28058</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>7</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>87.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>596</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>605</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.5124</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>605</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.487603</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8552</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>68</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8489</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.0235599</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>127</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>128</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.21875</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>19</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>89.47369</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>718</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>729</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.49108</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>729</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.508916</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8434</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>1</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8367</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>228</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>230</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.13043</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>10</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>80</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>80</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>821</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>827</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.27448</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>827</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.7255139</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8350</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>71</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8298</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>132</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>133</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.24812</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>21</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90.47619</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2016</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>589</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>595</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.9916</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>595</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.008403</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8572</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8513</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.174674E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>94</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>94</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>23</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>24</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95.83334</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1066</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1074</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.25512</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1074</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.7448789</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17624</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17492</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>122</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>124</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.3871</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>22</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90.90909</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1080</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1084</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.631</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1084</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.3690037</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17564</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>160</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>26</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>22</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17466</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.145082E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>526</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>530</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.24529</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>26</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>30</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>86.66666</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1152</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1166</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.79932</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1166</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.200686</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17745</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>31</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17596</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>158</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>160</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.75</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>27</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>88.88889</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1240</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1250</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.2</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>10</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1250</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.8</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17518</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>30</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17424</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>142</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>144</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.61111</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1294</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1310</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.77863</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1310</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.221374</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17500</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>30</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>34</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>6</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17404</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>3.447483E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>120</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>124</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.77419</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>20</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1120</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1134</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.76543</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1134</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.234568</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17582</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>34</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>22</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17454</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.145869E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>372</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>374</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.46524</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>36</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>36</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1194</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1208</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.84106</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1208</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.15894</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>16896</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>44</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>30</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>16736</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.195029E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>210</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>214</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.13084</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>34</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>42</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>80.95238</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1236</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1250</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.88</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1250</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.12</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17586</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>136</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17452</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0.01146</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>172</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>172</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>22</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90.90909</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1508</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1528</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.6911</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>20</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1528</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.3089</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17450</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>24</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>4</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17346</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.306007E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>138</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>140</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.57143</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>34</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>38</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>89.47369</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1495</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1511</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.9411</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>16</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1511</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.058901</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17595</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>46</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17456</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>228</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>230</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.13043</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>26</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>28</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.85714</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>12</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>12</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1286</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1303</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.69532</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>17</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1303</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.304682</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17493</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>35</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>14</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17351</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>281</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>285</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.59649</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>29</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.55173</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>9</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>88.88889</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2017</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>976</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1004</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.21116</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1004</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.788845</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>17624</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>140</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>36</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>40</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>17540</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>258</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>258</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>18</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>545</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>554</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.37545</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>554</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.624549</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9032</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8995</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>275</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>276</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.63768</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>13</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.30769</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>667</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>680</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.08823</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>680</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.911765</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9062</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8988</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>221</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>223</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.10314</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>23</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>25</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>449</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>457</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.24945</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>457</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.750547</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9152</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9117</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>93</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>93</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>14</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>528</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>536</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.50746</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>536</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.492537</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8982</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8952</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>58</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>60</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.66666</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>20</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>623</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>632</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.57595</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>632</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.424051</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>8940</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>9</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8903</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>66</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>66</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>640</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>649</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.61325</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>649</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.386749</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9023</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8972</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>98</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>98</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>25</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>25</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>554</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>560</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.92857</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>560</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.071429</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9039</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>14</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8983</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>96</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>96</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>14</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>492</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>500</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.4</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>500</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.6</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9021</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8970</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>626</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>627</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.84051</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.75</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>582</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>587</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.14821</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>587</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.8517888</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9040</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8985</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>97</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>98</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.97959</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.33334</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>595</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>606</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.18482</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>11</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>606</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.815181</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9179</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>71</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9115</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>104</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>105</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.04762</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>20</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>95</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>815</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>829</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.31122</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>829</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.688782</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9320</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9270</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>123</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>125</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.4</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>18</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>88.88889</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2018</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>659</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>673</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.91976</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>14</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>673</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.080238</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9070</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9026</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>143</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>144</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.30556</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>13</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.30769</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>423</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>429</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.6014</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>429</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.398601</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9264</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9203</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>74</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>74</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>13</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>13</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>573</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>580</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.79311</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>580</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.206897</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9312</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9221</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>67</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>67</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>10</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>500</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>508</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.42519</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>8</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>508</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.574803</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9312</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>9</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9364</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>69</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>69</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>17</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>445</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>447</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.55257</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>2</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>447</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.4474273</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9284</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>18</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>9</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9235</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>63</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>63</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>484</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>489</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.97751</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>489</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.022495</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9244</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9169</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>84</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>84</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>600</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>605</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.17355</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>605</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.8264463</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9291</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9200</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>118</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>119</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.15966</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>91.66666</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>506</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>526</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.19772</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>20</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>526</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.802281</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9287</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9219</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>131</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>131</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>20</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>412</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>424</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.16982</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>12</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>424</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.830189</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9253</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9210</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>34</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>34</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>446</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>455</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.02198</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>9</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>455</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.978022</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9294</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9199</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>68</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>69</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.55073</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>19</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.73684</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>535</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>542</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.70849</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>7</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>542</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.291513</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9296</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9315</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>121</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>121</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>8</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>8</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>7</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>7</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>552</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>558</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>98.92473</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>6</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>558</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.075269</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9249</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9587</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>112</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>112</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>13</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>13</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>6</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2019</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>504</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>508</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>99.2126</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>4</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>508</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.7874016</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9316</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9253</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>68</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>68</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>479</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>507</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>94.47732</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>507</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.522683</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9459</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8995</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.111729E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>39</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>39</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>954</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>982</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.14867</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>982</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.851324</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9513</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8988</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.112595E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>55</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>55</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>19</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>778</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>820</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>94.87805</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>42</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>820</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.121951</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9674</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>0</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>0</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9117</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.096852E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>192</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>193</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.48186</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.33334</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>478</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>512</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.35938</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>34</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>512</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.640625</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9456</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>29</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8952</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>34</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>35</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.14286</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.33334</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>507</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>560</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.53571</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>53</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>560</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>9.464286</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9471</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8903</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>55</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>56</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.21429</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>11</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90.90909</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1377</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1412</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.52125</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>35</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1412</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.478754</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9501</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8972</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>48</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>48</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>21</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>21</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>982</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1004</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>97.80876</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>22</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1004</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.191235</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9499</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>32</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8983</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>75</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>75</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>42</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>42</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>537</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>555</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.75676</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>18</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>555</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.243243</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9469</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8970</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>41</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>41</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>745</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>772</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.50259</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>27</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>772</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.497409</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9472</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>8985</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>50</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>51</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.03922</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>34</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>35</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.14286</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>941</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>977</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.31525</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>36</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>977</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.684749</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9646</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>80</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9115</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>229</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>229</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>10</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>10</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>959</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>995</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>96.38191</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>36</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>995</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.61809</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9588</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>17</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9270</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>128</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>128</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>17</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2020</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>934</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>981</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>95.20897</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>46</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>981</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.689093</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9532</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9026</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>147</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>149</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.65771</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>26</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.30769</Gas_Emergency_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1096</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1196</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.63879</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>41</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1237</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.314471</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9762</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9658</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>232</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>927</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1031</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.9127</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>47</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1078</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.359926</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9768</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9685</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>181</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>181</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>28</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>773</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>872</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.64679</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>60</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>932</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.437768</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9878</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9808</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>294</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>294</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>17</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1178</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1335</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.2397</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>54</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1389</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.887689</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9703</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9637</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>253</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>253</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>17</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>17</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>851</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>941</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.43571</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>32</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>973</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.288798</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9652</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>1</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9615</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>353</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>353</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>862</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>983</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.69074</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>38</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1021</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.721841</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9781</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9683</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>185</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>186</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.46236</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>39</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>40</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1009</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1123</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.84862</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>45</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1168</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.85274</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9774</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9680</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>221</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>221</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>45</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>45</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1339</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1497</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.44556</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>58</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1556</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.727506</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9732</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9658</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>254</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>254</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>14</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>996</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1120</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>88.92857</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>49</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1169</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.191617</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9739</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>0</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9662</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>241</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>241</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>28</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1162</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1295</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.72973</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>52</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1348</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.857567</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9871</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9745</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>284</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>284</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>8</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1058</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1212</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.29373</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>58</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1271</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.563336</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9603</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>1</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9516</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>205</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>205</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>19</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2021</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>948</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1055</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.85782</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>46</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1102</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.174229</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>9796</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>0</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>9723</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>214</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>220</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.27273</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>6</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>6</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>37</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>43</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>86.04651</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1042</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1133</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.96822</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1133</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.206531</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>11921</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>0</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>3</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>11921</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.388558E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>196</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>196</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>19</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1105</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1190</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.85714</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>26</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1190</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.184874</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12409</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12409</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.058667E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>308</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>309</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.67638</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>9</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>10</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>90</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>767</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>848</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.44811</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>848</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.948113</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13236</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>4</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13236</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.555153E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>270</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>271</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.631</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>39</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>40</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.5</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>768</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>919</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.5691</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>56</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>919</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>6.09358</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>11872</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>69</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>12</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>11872</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>231</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>231</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>24</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>4</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>4</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>831</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>962</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>86.38254</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>36</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>962</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.742204</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>11745</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>20</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>11745</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>192</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>192</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>27</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>27</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>926</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1006</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.04771</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>24</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1006</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.385686</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12311</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>15</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>3</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12311</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>2.436845E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>263</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>264</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.62122</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>13</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>92.30769</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1050</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1169</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.82036</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>27</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1169</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.309666</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12260</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>2</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12260</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>202</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>202</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>25</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>25</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>8</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1026</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1175</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.31915</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>58</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1175</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.93617</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12022</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12022</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>203</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>203</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1084</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1204</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.03323</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>28</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1204</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.325581</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12220</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12220</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>8.183306E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>232</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>232</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>36</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>36</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1091</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1215</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.79424</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>31</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1215</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.55144</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12902</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>8</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12902</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>380</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>380</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>22</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1242</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1386</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.61039</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>35</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1386</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.525253</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12633</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12633</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.915776E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>333</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>334</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.7006</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>0</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>26</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>27</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.2963</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>8</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>9</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>88.88889</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2022</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>1017</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1163</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.44626</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>42</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1163</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.61135</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>12549</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>70</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>16</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>11</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>12549</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.593753E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>272</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>272</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>4</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>4</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>780</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>838</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.07876</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>18</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>838</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.147971</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13867</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>17</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13820</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>222</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>222</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>12</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>860</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>932</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.27468</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>23</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>932</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.467811</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14247</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>19</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>1</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14195</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>7.044734E-03</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>260</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>263</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.85931</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>613</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>700</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.57143</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>34</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>700</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.857143</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14940</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>15</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14872</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>264</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>281</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>93.95018</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>17</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>17</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>18</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>734</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>794</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.44332</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>794</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.63728</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13652</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>99</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>49</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13597</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>203</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>204</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.5098</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>14</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>15</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.33334</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>967</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1029</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.97473</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>18</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1029</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.749271</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13505</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>117</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>14</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>18</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13459</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>256</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>257</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.61089</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>15</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>93.75</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>805</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>861</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.49593</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>15</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>861</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.74216</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14193</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>5</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>2</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14104</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>234</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>242</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.69421</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>8</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>8</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>20</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>20</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>783</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>855</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.57895</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>22</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>855</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.573099</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14000</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>5</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13928</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>288</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>295</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.62712</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>6</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>6</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>30</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>31</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96.77419</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>770</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>824</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>93.4466</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>5</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>824</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>0.6067961</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13799</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>21</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13742</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>262</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>262</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>22</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>824</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>888</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.79279</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>13</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>888</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>1.463964</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>13946</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>11</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>14</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>13861</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>206</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>208</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.03846</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>24</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>893</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>974</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.68378</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>974</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.566735</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14740</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14663</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>392</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>410</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>95.60976</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>18</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>18</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>24</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>952</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1044</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>91.18774</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>31</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1044</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.969349</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14582</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>6</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14509</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>311</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>313</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.36102</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>2</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>2</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>38</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>39</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.4359</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2023</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>822</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>920</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.34782</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>30</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>920</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.26087</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>14379</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>100</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>9</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>2</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>14309</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>1.397722E-02</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>298</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>303</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.34984</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>11</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>12</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>91.66666</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>5</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>5</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>April</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>708</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>813</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.08487</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>30</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>813</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.690037</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15249</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>54</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>4</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>22</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15230</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>281</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>287</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>97.90941</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>6</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>6</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>21</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>21</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>3</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>3</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>August</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>542</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>671</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.77496</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>66</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>671</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>9.836065</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15421</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>111</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>8</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15405</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>263</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>264</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.62122</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>1</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>1</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>19</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>19</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>1</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>1</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>December</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>925</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>1189</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>77.79647</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>50</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>1189</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.205215</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15687</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>143</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>6</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>36</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15660</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>224</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>228</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.24561</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>5</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>5</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>28</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>28</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>February</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>704</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>778</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>90.48843</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>25</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>778</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.213368</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15116</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>130</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>10</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15104</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>263</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>263</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>100</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>0</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>0</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>22</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>22</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>8</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>8</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>January</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>776</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>864</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>89.81481</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>29</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>864</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>3.356482</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15038</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>116</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>3</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>82</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15019</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>245</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>253</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.83794</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>8</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>8</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>25</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>96</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>July</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>615</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>717</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>85.77406</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>57</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>717</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>7.949791</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15398</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>15</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>16</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15375</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>289</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>293</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.63481</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>19</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>94.73684</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>June</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>584</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>723</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>80.77455</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>77</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>723</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>10.65007</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15278</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>60</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15251</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>304</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>307</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>99.0228</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>March</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>690</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>749</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>92.12283</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>22</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>749</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>2.93725</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15165</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>61</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>11</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>20</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15155</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>291</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>295</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.64407</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>4</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>4</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>16</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>16</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>May</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>797</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>911</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>87.48628</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>42</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>911</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>4.610318</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15287</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>67</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>25</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15261</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>245</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>250</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>5</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>5</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>40</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>41</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>97.56097</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>2</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>2</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>0</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>0</Reconnections_Completed_Total>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>November</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>696</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>841</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.75862</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>43</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>841</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>5.112961</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15597</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>47</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>7</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>10</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15569</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>322</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>332</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>96.98795</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>10</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>10</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>24</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>24</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>2</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>2</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>October</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>739</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>886</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>83.40858</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>72</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>886</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>8.12641</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15528</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>49</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>12</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15497</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>356</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>363</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.07162</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>7</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>7</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>53</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>54</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>98.14815</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>1</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>1</Customer_Complaint_Written_Total>
<Customer_Complaint_Written_Response_Rate_in_Percentage>100</Customer_Complaint_Written_Response_Rate_in_Percentage>
<Reconnections_Completed_Within_2_business_days>6</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>6</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
<SQI>
<Current_Company_Name>EPCOR Natural Gas Limited Partnership</Current_Company_Name>
<Historical_Company_Name>EPCOR Natural Gas Limited Partnership</Historical_Company_Name>
<Year>2024</Year>
<Month>September</Month>
<Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>494</Call_Answering_Service_Level_No_of_Calls_Answered_within_30_Secs>
<Call_Answering_Service_Level_Total_No_of_Calls>602</Call_Answering_Service_Level_Total_No_of_Calls>
<Call_Answering_Service_Level_in_Percentage>82.0598</Call_Answering_Service_Level_in_Percentage>
<Abandon_Rate_No_of_Calls_Abandoned>60</Abandon_Rate_No_of_Calls_Abandoned>
<Abandon_Rate_Total_No_of_Calls_Requested>602</Abandon_Rate_Total_No_of_Calls_Requested>
<Call_Abandon_Rate_in_Percentage>9.966778</Call_Abandon_Rate_in_Percentage>
<Billing_Performance_Total_No_of_Billings>15469</Billing_Performance_Total_No_of_Billings>
<Billing_Performance_Total_No_of_Manual_Checks>120</Billing_Performance_Total_No_of_Manual_Checks>
<Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>13</Billing_Performance_Total_Manual_Check_High_Meter_Reading_per_QA>
<Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>7</Billing_Performance_Total_Manual_Check_Low_Meter_Reading_per_QAP>
<Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>0</Meter_Reading_Performance_No_of_Meters_With_No_Reading_For_4_plu>
<Meter_Reading_Performance_Total_No_of_Active_Meters>15456</Meter_Reading_Performance_Total_No_of_Active_Meters>
<Meter_Reading_Performance_Measurement_in_Percentage>0</Meter_Reading_Performance_Measurement_in_Percentage>
<Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>255</Service_Appointments_No_of_Appointments_Met_within_4_hour_Time>
<Service_Appointments_Total_No_Appointments_Scheduled>258</Service_Appointments_Total_No_Appointments_Scheduled>
<Service_Appointments_Appointments_Met_Within_Designated_Time_Per>98.83721</Service_Appointments_Appointments_Met_Within_Designated_Time_Per>
<Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>3</Time_to_Reschedule_a_Missed_Appointment_Total_No_of_Customer_App>
<Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>3</Time_to_Reschedule_a_Missed_Appointment_No_Customers_Received_Ca>
<Time_to_Reschedule_a_Missed_Appointment_Percentage>100</Time_to_Reschedule_a_Missed_Appointment_Percentage>
<Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>18</Gas_Emergency_Response_No_of_Calls_Responded_within_60_Mins>
<Gas_Emergency_Response_Total_No_of_Calls_Received_>18</Gas_Emergency_Response_Total_No_of_Calls_Received_>
<Gas_Emergency_Response_Rate_in_Percentage>100</Gas_Emergency_Response_Rate_in_Percentage>
<Customer_Complaint_Written_Responded_within_10_Days>0</Customer_Complaint_Written_Responded_within_10_Days>
<Customer_Complaint_Written_Total>0</Customer_Complaint_Written_Total>
<Reconnections_Completed_Within_2_business_days>3</Reconnections_Completed_Within_2_business_days>
<Reconnections_Completed_Total>3</Reconnections_Completed_Total>
<Reconnections_Completed_in_Percentage>100</Reconnections_Completed_in_Percentage>
</SQI>
</dataroot>
